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Frequently Asked Questions

I cannot select the arrival date I want - what's wrong?

When you enter dates to make a reservation, only valid arrival dates are displayed. Reservations are available on a nine month window. The dates available in the date selection calendar and drop down boxes will be limited to dates within the current 9 month window. Reservations must also be made at least 2 days in advance of arrival. Remember that since the reservation window rolls over at 7am, you will only be able to select a date exactly 9 months ahead after 7am.

What are quick dates?

Quick dates are commonly selected date ranges. The list will include the next couple of weekends, and holiday weekends. You don't have to use the quick dates to select an arrival date, you can enter any valid date with in the reservation window and you can edit or change this date.

I need a site with water and sewer hookups. How can I tell which sites have services?

There are some optional filters available at the bottom of the reservation preferences panel on the left that allow you to include or exclude sites based on certain criteria. If you want a site with water and sewer hookups, but one that is not a premium or ADA designated site, you can choose to Include the Water and Sewer options and Exclude the ADA Designated and Premium Site options. The maps, lists and grids will then show only the sites that meet your choices in green.

What's the fastest way to finding a site?

There are several tools available to help you find a site. The fastest way is to fill out the information you know - your reservation type, party size etc. then click on Find a Site. You can also use additional search preferences (click on the arrow button beside More Search Preferences). This allows you to filter the results to show only certain site types or to exclude certain site types.

I have a favorite site. How can I tell when it is available?

This website provides several tools to help you with your stay. If you are looking for availability for your favorite site, the easiest way is to select the park and campground in from the drop down menus and then select the site. You can also use the map browser to drill down to the site you are interested in. You can then click on the Site Details button and you will have the option of viewing a Site Calendar for the site. The Site Calendar will show you when the site is available and allow you to scroll the dates to see the whole season at a glance. If you have a favorite camping area, the Grid View will show you which site availability for the selected area.

All the sites on the grid show restrictions. What does this mean?

A site that shows as yellow on the map, calendar or list means that the site is available for the dates you have selected, but that the site does not meet your current reservation preferences. If you click on the site details it will show you what is restricting the site. It is usually the reservation type, equipment size or party size. If you have used the More Search Preferences, these options will also affect the site restrictions.

How do I cancel my reservation?

You have to log in to cancel a booking. Click the My Account option and log in using your email address and password. You can then select the booking you want to change or cancel from the list of your reservations by clicking on the Details link. You will then see the details of the booking and have the option to change, cancel or print the reservation using the quick links on the right.

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